The details you send
The form sends your name, email, store and page URLs, theme version, device details, description and attachments to support@kilnaura.com through Hostinger email. These details are used to answer your question and investigate a theme issue. Do not include passwords, API keys, payment details or private customer records.
The confirmation email includes a request reference without repeating your description or attachments. Support messages remain in the support mailbox until handled or deleted under the support process. Contact support@kilnaura.com if you need to discuss access to or deletion of a request.
Technical records and temporary uploads
Uploads are processed in a private temporary directory and removed by the server after the request. The application keeps a request reference, delivery flags and keyed fingerprints for up to 48 hours to reduce duplicate sends. It uses keyed IP and email counters for rate limiting; raw addresses are not stored in those counter files.
A secure session cookie is used for form validation and duplicate-request handling. It is not used for advertising. This help site does not load analytics or advertising scripts. Web access logs record the request path, status and time without the submitted form body or email address.
Contact
For a question about support data, email support@kilnaura.com. This operational notice describes the support form; it does not replace your store’s own customer privacy policy.